Qualtrics ended Delighted access on June 30, 2026 and deleted remaining data after the deadline. If you ran NPS on Delighted, Toldby is the Shopify-native way to keep measuring — with a one-click Delighted-style NPS template and CSV import for the history you exported.
Everything Delighted did for your Shopify store, without the per-response metering.
| What you had in Delighted | In Toldby |
|---|---|
| NPS surveys after purchase | One-click Delighted-style NPS template on your Thank You and Order Status pages |
| Historical NPS data | CSV import — bring the export you saved before the shutdown |
| Open-text follow-up (“What's the main reason?”) | Included — plus AI theme and sentiment summaries Delighted never had |
| Integrations (Klaviyo, Slack, Sheets…) | Every integration on every plan, including free |
| Per-response pricing tiers | Replaced with flat pricing: free plan, then $39/mo unlimited |
Delighted was a general-purpose survey tool with a Shopify connection bolted on. Toldby runs on Shopify's Checkout UI Extensions: surveys render natively on the Thank You and Order Status pages, every answer attaches to the order and customer record, and there is no storefront speed penalty.
And because answers carry order context, NPS stops being a vanity trendline — segment promoters into Klaviyo, trigger Shopify Flow when a detractor mentions shipping, and see scores by product, channel, and country.
Toldby launches soon on the Shopify App Store. Join the early-access list and we'll help you rebuild your NPS the day it's live.