asked & answered.

toldby is a post-purchase survey app for Shopify stores — attribution (“how did you hear about us”), NPS, and open-text feedback with AI-summarized insights and flat pricing.

Yes — toldby is live on the Shopify App Store and installs free in a couple of clicks. Billing runs through your Shopify invoice, so there is no separate account to create and no card to enter on our site.

toldby is built on Shopify's Checkout UI Extensions, so surveys render natively on your Thank You and Order Status pages. No theme edits, no code, and no scripts injected into your storefront.

Attribution (“how did you hear about us”), NPS, CSAT, multiple choice, and open text — with 20+ ready-made templates so your first survey is live in minutes.

It reads your open-text answers and summarizes them into themes and sentiment, so a thousand replies become five things to act on. Pro plans also get a weekly digest of what changed.

The free plan includes 300 responses a month with all question types and all templates. Pro is a flat $6/mo — or $50/year — for unlimited responses, AI insights, and the agency multi-store console. That's the whole model — see the pricing page.

No. toldby is never metered by order volume or response count on Pro — it stays a flat $6/mo no matter how fast you grow, and we will never raise your price mid-subscription.

One login, every client store. A single Pro subscription covers the multi-store console — no per-store fees.

Yes. toldby ships a one-click Delighted-style NPS template and CSV import, so your NPS trendline continues instead of restarting from zero. The same import path works for exports from other tools.

You do. Your customers' answers belong to your store — export them any time, and we never sell or share response data. Deletion requests are honored through Shopify's GDPR webhooks.

No. Surveys run on Shopify-hosted checkout pages through Checkout UI Extensions rather than scripts added to your theme, so your storefront carries no extra script weight.